Utilities & Service

Payment Options

Cash, Check, or Money Order
  • Please return the stub from the bottom of the bill with your payment
  • Drop box: located inside the Village Hall entrance (140 N Main St.)
  • In person: at Village Hall (140 N. Main St.) Office hours are 7:30 a.m. – 4:00 p.m. Monday through Friday (except holidays)
  • Mail payment to: Village of Monticello, P.O. Box 147, Monticello WI 53570-0147. Allow enough time for the utility payment to be received by the due date

Auto Pay

An Auto Pay Authorization form is available at Village Hall or on our website to allow your utility payment to be deducted from your checking or savings account on the due date. It’s Easy! Sign up today to start enjoying these benefits:

  • No Checks to Write 
  • No Postage to Pay
  • No More Late Fees
  • No Worries!

Credit Card, Debit Card, and Electronic Check (E-Check)

Payment Service Network (PSN) – Pay Online! PAY your Water & Sewer Utility Payment online at Payment Service Network by clicking on the “PAY UTILITIES NOW” button. For all other miscellaneous payments, such as Park & Rec, Shelters, Refuse Stickers, Licenses, pool passes etc, please use the “ALL OTHER PAYMENTS” button. Thank You!   PayUtilitiesNowAllOtherPayments

Auto Pay

An Auto Pay Authorization form is available at Village Hall or on our website to allow your utility payment to be deducted from your checking or savings account on the due date. It’s Easy! Sign up today to start enjoying these benefits:

  • No Checks to Write 
  • No Postage to Pay
  • No More Late Fees
  • No Worries!
Credit Card, Debit Card, and Electronic Check (E-Check)

Payment Service Network (PSN) – Pay Online!

 

PAY your Water & Sewer Utility Payment Online at Payment Service Network by clicking on the “PAY UTILITIES NOW” button.

Utilities Payments

 

For All other Payments such as Park & Rec, Pool Passes, Shelter Rentals, Refuse Stickers, Licenses, please use the button below.

All Other Payments

 

General Information

How to Apply for Service

Applications/Forms can be printed from the website but they must be dropped off in person at the Village Hall and a form of identification such as a Driver’s License or State ID card is necessary. To transfer existing service into another name, a Utility Service Application needs to be completed.

Utility Bill Information

Your Monticello Utility bill will be mailed the first working day of the month for the previous month’s consumption and is due on the 20th of the following month. For example, the bill for consumption for the month of August is mailed the first working day of September and due September 20th. The bill includes charges for  Water, Sewer, Garbage and Fire Protection.

Your Rights as a Residential Water Utility Customer

View Your Rights as a Residential Water Utility Customer

For more information about saving water around the home, including a home water use calculator, visit the Home Water Works website, sponsored by the Alliance for Water Efficiency.

 

Utility Rates

Utility Rates for Water are established by the Wisconsin Public Service Commission.
The Sewer rate is established by the Village Board.
The water rates are posted on the back of your monthly utility bill.

Sewer Rates – Effective June 1, 2016

Fixed Monthly Charges per Residential Equivalent User (REU):  $38.50 Volume Charges per thousand gallons: $8.50 1 REU = 38,000 gallons/year (typical usage in Monticello)
Last rate increase was July 1, 2014.

Water Rates – Effective April 1, 2016

General Service – Metered Mg-1:

Water Meter Size Monthly Customer Unit Charge
5/8″ $11.25
¾” $11.25
1″ $28.50
1 ¼” $36.00
1 ½” $63.00
2″ $90.00
3″ $156.00
4″ $237.00

Plus Volume Charge: First 13,000 used each month……$5.25 per 1,000 gallons Next 20,000 used each month……$3.65 per 1,000 gallons Next 66,000 used each month…..$2.80 per 1,000 gallons Over 99,000 used each month…. $1.95 per 1,000 gallons

Last rate increase – March 2001.

Public Fire Protection Service – Fd-1 - Effective April 1, 2016

This service shall include the use of hydrants for fire- protection service only and such quantities of water as may be demanded for the purpose of extinguishing fire within the service area. This service shall also include water used for testing equipment and training personnel. For all other purposes, the metered or other rates set forth, or as may be filed with the Public Service Commission shall apply.

Meter Size Monthly Public Fire Protection Service Charges
5/8″ $6.75
¾” $6.75
1″ $15.00
1 ¼” $24.00
1 ½” $30.00
2″ $48.00
3″ $84.00
4″ $135.00
Reconnection Charges – R-1: Effective March 20, 2001
  During Normal Business Hours After Normal Business Hours
Reinstallation of meter, including valving at curb stop $30.00 $45.00
Valve turned on at curb stop $30.00 $45.00

Note: No charge for disconnection

*If you have any questions related to Water Rates please call Village Hall at (608)938-4383

Having Difficulties Paying Your Bill?

Bills are considered delinquent if not received before the 20th of that billing month. Delinquent bill notices are mailed after the 20th due date. If payment has not been received or arrangements made for the utility bill, a disconnection notice for non-payment will be mailed. This notice explains that discontinuation of the water service will occur on a specific day ten days after notification, if no payment or payment arrangements have been received. If no contact has been received from the customer, the utility will place a 24-hour shut off notice on the door giving further notification of the scheduled service disconnection.

 

If you are unable to pay the bill in full, you may elect to enter into a deferred payment agreement. This agreement allows you to make partial payments as set forth in a prearranged payment schedule. You must come to the utility business office to obtain and complete the necessary form prior to disconnection. Deferred payment agreements save you money, as no monthly interest is computed on deferred plans and allows the customer the opportunity to make smaller scheduled payments within agreed upon time period. The customer must make payment based upon their deferred agreement, or service disconnection may occur.

Notices for delinquent bills being placed on tax roll

Annually, on October 15th, the Utility gives notice to property owners of any unpaid water & sewer utility bill outstanding prior to October 1st. The notice includes the amount of the arrears, including statement of a 10% penalty that will be assessed unless paid by November 15th. On November 16th, any delinquent bills will be turned over to the County Clerk to be placed as a lien upon the parcel of land which the water service was furnished.

If we disconnect your service, we will charge a reconnect fee that must be paid prior to reconnection and we cannot guarantee same-day reconnection.

A Budget Payment Plan is available for residential customers; contact our office for more information.